Returns & Exchanges Policy
At Elena Luka, we aim to please, so if you're not pleased with your order, we'll do whatever we can to make it better!
Remember, you can always contact us with any additional order or product-related questions or issues!
Our Returns and Exchanges Policy is following:
- Please contact us within 24 hours of receiving your order.
- All returns packages must be received within 5 days of the date we delivered your order.
- Returns are processed within 10 business days of package receipt.
- We only offer exchanges for the same item in a different size. If we are unable to exchange the item we will provide you with a credit voucher that can be used at our e-shop. Please note you may only make an exchange on the same item once.
- The following items are non-refundable:
- Returns received after 5 days of the original order deliver date.
- Returns received in damaged, worn or washed condition.
- Returns received with makeup, deodorant, perfume, or similar product stains.
- All products purchased on final sale.
- Received items that are not eligible for exchange will be shipped back to you and are subject to additional shipping costs.
- If you received an incorrect or damaged item, please have the item returned to us. Depending on product availability, we will have a new item shipped out to you as soon as we receive your return. In the event that the item is sold out, we will refund the full amount of your order.
- Refunds can only be issued to your original payment method.
- Shipping is non-refundable, except in cases where we have made a shipping error.
How to Make a Return or Exchange
As long as your items are eligible for exchange, start off by following these easy steps:
- Include your original invoice in your package.
- On the front of your invoice, circle the names of the items you are exchanging.
- Indicate the new size.
- Place your invoice, along with the item(s) in unworn condition and with tags attached, in a securely sealed shipping container.
- Address your package to:
Elena Luka DOOEL Skopje
132 Ivo Lola Ribar Street
Republic of Macedonia
We'll email you when we process your return or exchange!